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How mae888 Handles Your Personal Data

At mae888, we take the privacy of your account seriously — every piece of personal data you share with us is handled with care, kept secure, and never…

No data selling to third partiesEncrypted account storageYour right to access and deleteMalaysia-based data handlingDirect privacy contact channel

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What We Collect and Why We Collect It

mae888 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account at mae888.co, we collect your name, email address, contact number, and payment details necessary to process transactions through Touch 'n Go, GrabPay, Boost dan FPX. We also log device identifiers and session activity to detect unauthorised access and keep your account

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secure. This data is used solely for account management, transaction verification, and fraud prevention. We do not share your personal details with advertisers or unaffiliated third parties. Data collected through payment rails is processed in accordance with the terms of each respective payment provider. Access to
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and use of our platform depends on local law and is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have questions about how your data is stored, want to request a copy of your personal information, or need to raise a data concern, our privacy support team is available around the clock. Whether you are in Ipoh or anywhere else in Malaysia, you can reach us through the channels below and we will respond within one business day.

Team online

Live Chat

Connect directly with our privacy support team via the live chat window on mae888.co. Available 24 hours a day, seven days a week, with responses typically within a few minutes.

Email Support

Send your data access or deletion request to our dedicated privacy email address. We aim to acknowledge your message within 24 hours and resolve most requests within three working days.

Account Portal

Log into your mae888 account and navigate to the Privacy section under Settings to download your data summary, update consent preferences, or submit a formal removal request directly.

HOW WE PROTECT YOU

Six Ways We Handle Your Data Responsibly

Our data handling practices are built around keeping your account safe and your choices respected.

Data Encryption

All personal and payment data stored on mae888 servers is encrypted using industry-standard protocols. Your account credentials and transaction history are never held in plain text at any point in the storage cycle.

Cookie Preferences

We use functional cookies to keep your session active and analytics cookies to understand how pages are used. You can adjust or withdraw cookie consent at any time through the cookie settings panel on mae888.co.

Account Security Layers

Two-step verification is available on every account. Login attempts from unrecognised devices trigger an automatic alert to your registered email, giving you immediate visibility of any access you did not initiate.

Data Retention Schedule

We retain your account data for as long as your account remains active and for a defined period after closure, in line with applicable Malaysian financial record-keeping requirements. After that window, data is deleted.

Third-Party Disclosure

We share your data only with payment processors — Touch 'n Go, GrabPay, Boost dan FPX — and fraud prevention services strictly necessary to run your account. We do not sell or rent your data to any marketing company.

Your Right to Correct or Delete

You may request a copy of all data we hold, ask us to correct inaccuracies, or request full deletion of your account data by contacting us through live chat, email, or the account portal at any time.

Common Privacy Questions from Our Accounts

Below are the questions we receive most often about data privacy, account information and your rights as a mae888 account holder in Malaysia. Each answer reflects current practice as described in this policy.

We collect your full name, email address, phone number, date of birth for age verification, and payment details linked to Touch 'n Go, GrabPay, Boost dan FPX or FPX. Device and session logs are also recorded to protect account security.

No. We do not sell, rent or trade your personal information to advertisers, data brokers or any unaffiliated third party. Data is shared only with payment processors and fraud-prevention services required to operate your account.

Log into your account and visit the Privacy section under Settings, or send a request to our privacy email. We will compile and deliver your data summary within three working days of receiving your verified request.

Yes. You may submit a deletion request via the account portal, live chat or email. We will remove your personal data after any mandatory retention period required under Malaysian financial regulations has passed.

We retain closed-account data for the period prescribed by applicable Malaysian law — typically for transaction record-keeping purposes. Once that period expires, your data is permanently deleted from our systems.

We use session cookies to maintain your login, preference cookies to remember your settings, and analytics cookies to improve page performance. You can update your cookie consent at any time through the cookie settings panel on the site.

Contact our privacy support team immediately via live chat or email at mae888.co. We treat all privacy concerns as high priority and aim to acknowledge your report within 24 hours and resolve it within five working days.

How mae888 Handles Your Personal Data

Reach Us About Your Privacy Rights

Live Chat

Email Support

Account Portal

Six Ways We Handle Your Data Responsibly

Data Encryption

Cookie Preferences

Account Security Layers

Data Retention Schedule

Third-Party Disclosure

Your Right to Correct or Delete

Common Privacy Questions from Our Accounts

01 What personal data does mae888 collect when I open an account?

02 Does mae888 sell my personal data to third parties?

03 How can I request a copy of the data mae888 holds about me?

04 Can I ask mae888 to delete my account data entirely?

05 How long does mae888 keep my data after I close my account?

06 What cookies does mae888 use and how do I manage them?

07 Who do I contact if I believe my privacy rights have been breached?

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